Wings Etc. is reviewing a smart phone answering system from SoundHound AI that is capable of automating the process of answering phone calls. This system would take carry-out orders, automatically entering them in the POS, and it would answer most questions about the business and menu, while also offering the option to speak to a person if the guest prefers.
Our goal with this survey is to gauge interest by determining how many locations might be interested in deploying this technology, upon completion of a successful pilot conducted across multiple locations.
The cost per location would be between $350 - $400/month.
Metrics for determining a successful pilot include proving the service...
- is user friendly enough for our guests to use without frustration
- increases carry-out order volume by eliminating missed phone calls
- increases ticket averages by never missing an upsell opportunity and by eliminating the rush to get off the phone as quickly as possible during peak business hours
- reduces labor cost by eliminating the need for extra staff to cover the phones during peak ordering times
